Great news, the return shipping fee is... $0, free!
Just follow the prompted steps above to print out your prepaid, pre-addressed USPS label from the comfort of your own home, and tape it to the outside of your package! Please mail the item back in its original packaging.
To complete your return, we require you to include a printed receipt. If you do not have access to a printer, a proof of purchase with your name, order number and order date written legibly on paper and placed inside of the package will work just fine.
The original order shipping fees are non-refundable.
If 30 days have gone by since your purchase, unfortunately, we won't be able to honor a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also immediately notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To be eligible for a return, the merchandise must be unused and in the same condition that you received it in. It must also be in the original packaging, please!Additional non-returnable items:
We will gladly replace items if they are defective or damaged, no questions asked! Sometimes items are crushed during transit and that's not your fault either!
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with your order number and send your item to 800 embassy drive Unit 606, Austin, TX, 78702, United States.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or missing refunds
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.Gifts
If the item was a gift when purchased and shipped/given directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you!